TOC Diploma in Airlines & Air Ticketing Management

How You Will Benefit:

You will gain practical knowledge in the areas of:

  • World geography: Including city and airport codes currencies and time zones.
  • GDS system functionality: The system interface and how to use it to create bookings.
  • Reservation maintenance: Skills to enter and update Passenger Name Record (PNR) data with information such as special requests, seat assignments and frequent flyer account numbers.
  • Travel products and services: The key features travellers want and that you can use to sell travel products.
  • Air fares and ticketing: How to handle electronic ticketing and interpret paperless data Designed for: Students who wish to have a career in the travel industry :Travel agents,Tour operators, Airline ticket agents, Call center and Customer contact agents, Personnel of large companies responsible for making travel arrangements.
  • Course Overview : Making customer-directed flight, hotel, and car bookings.Quoting prices for travel products and services. processing queues and updating reservations. providing advice on travel products and options. Issuing e-tickets using practice scenarios.
  • IATA geography
  • Flight schedules
  • Time conversion and airline networks
  • Building a basic PNR 5. The airport
  • Anatomy of a journey
  • Ancillary services
  • Aircraft configuration
  • Service information, baggage and travel documents
  • Airline loyalty programs
  • Leisure and business travel
  • International air fares
  • Mileage fare calculation and linear fare displays
  • Ticketing, IATA BSP and net fares
  • Taxes, exchange rates and ticket alterations
  • The Electronic Miscellaneous Document (EMD)
  • Hotel accommodations
  • Hotel loyalty programs
  • Car rental products
  • Car rental loyalty programs
  • GDS/CRS system queues
  • Segment status
  • Travel policies
  • The travel information manual

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