TOC Diploma in Airlines & Air Ticketing Management

How You Will Benefit:

You will gain practical knowledge in the areas of: World geography: including city and airport codes, currencies and time zones GDS system functionality: the system interface and how to use it to create bookings Reservation maintenance: skills to enter and update Passenger Name Record (PNR) data with information such as special requests, seat assignments and frequent flyer account numbers Travel products and services: the key features travellers want and that you can use to sell travel products Air fares and ticketing: how to handle electronic ticketing and interpret paperless data Designed for: Students who wish to have a career in the travel industry Travel agents Tour operators Airline ticket agents Call center and customer contact agents Personnel of large companies responsible for making travel arrangements Course Overview Making customer-directed flight, hotel, and car bookings. Quoting prices for travel products and services. processing queues and updating reservations. providing advice on travel products and options. Issuing e-tickets using practice scenarios.

  • IATA geography
  • Flight schedules
  • Time conversion and airline networks
  • Building a basic PNR 5. The airport
  • Anatomy of a journey
  • Ancillary services
  • Aircraft configuration
  • Service information, baggage and travel documents
  • Airline loyalty programs
  • Leisure and business travel
  • International air fares
  • Mileage fare calculation and linear fare displays
  • Ticketing, IATA BSP and net fares
  • Taxes, exchange rates and ticket alterations
  • The Electronic Miscellaneous Document (EMD)
  • Hotel accommodations
  • Hotel loyalty programs
  • Car rental products
  • Car rental loyalty programs
  • GDS/CRS system queues
  • Segment status
  • Travel policies
  • The travel information manual

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