IATA Diploma - Travel and Tourism Foundation with Amadeus/Galileo/Sabre

International Diploma for Career In Travel & Tourism

  1. Make appropriate travel arrangements and reservations based on particular carrier.
  2. Calculate and quote appropriate airfares with correct RBD.
  3. Obtaining travel documents –Passport, Travel Insurance, foreign exchange & issuance of visa etc.
  4. Answer customers' queries, quote rates and supplements, explain fare rules.
  5. Check Air Schedule and Flight Availability on the system.
  6. Make appropriate travel arrangements and reservations
  7. Create and modify a PNR Calculate and quote appropriate airfares
  8. Advise customers on passport and visa requirements, as well as on travel insurance options.
  9. Promote services and facilities available to airline passengers during their travel.
  10. Interpret standard industry codes to plan and reserve travel itineraries.
  11. Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products.
  12. Provide good customer service and retain customer loyalty.
  13. Use the Global Distribution System to make and maintain reservations and issue travel documents.

Key Topics:

1. The travel and tourism industry and the working environment for travel professionals
2. Geography and industry codes
3. Travel documents and the airline passenger experience
4. Air transport products and services
5. Rail, hotel, car rental, cruise and tour products
6. Customer service principles
7. Airfares and ticketing
8. The chosen GDS system functionality

Who should attend

  • Travel agents
  • Airline reservation agents
  • Tour operators
  • Call center agents

A candidate must achieve a passing mark of 60% on any course exam. A special distinction is awarded to candidates that obtain a distinction in all, or all but one, of all exams and assignments that make up this Diploma.

 

Course format

This course is available in textbook and e-textbook format and requires access to online modules. You can choose to study these materials on your own.

  •  This course requires approximately 200 hours of study to be completed in 12 months from the purchase date (enrollment validity). After the enrollment validity expires, the users will not have access to the course content and will not be able to take the exam.
  • Access the online modules and other study materials is through your IATA User Account.
  • You need an Internet connection and Google Chrome™ browser.
  • Student performance will be based on an examination.

 

Certificate awarded
By successfully completing the examination you will receive the Foundation in Travel and Tourism Diploma.

Exam information
Exam Method: At the IATA’s Exam Centers (where physical presence is required)


Exam Format:

  • Multiple Choice questions. Closed Text Book; Foldout Maps are not permitted
  • Number of questions: 100
  • Time Allowance: 3 hours
  • Passing Grade: 60 correct answers
  • Distinction Grade: 85 correct answers
  • Number of exam attempts: 2

1. Business Environment
2. IATA geography
3. Travel Formalities
4. Air Transport
5. Rail
6. Car & Camper
7. Hotel
8. Ferry & Cruise
9. Hotel
10. Tours
11. Customer Service
12 Technology
13. GDS Training

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