IATA Diploma in Selling & Managing Airline Reservations & Travel

You will gain practical knowledge in the areas of:
World Geography: Including city and airport codes, currencies and time zones.
Galileo System Functionality: The system interface and how to use it to create bookings.
Reservation Maintenance: Skills to enter and update Passenger Name Record (PNR) data with information such as special requests, seat assignments and frequent flyer account numbers.
Travel Products and Services: The key features travellers want and that you can use to sell travel products.
Air Fares and Ticketing: How to handle electronic ticketing and interpret paperless data.


Target audience:
▪ Travel agents and tour operators
▪ Airline ticket agents
▪ Call center and customer contact agents


Key topics:
▪ Making customer-directed flight, hotel, and car bookings
▪ Quoting prices for travel products and services
▪ Processing queues and updating reservations
▪ Providing advice on travel products and options
▪ Issuing e-tickets using practice scenarios


Completing this course - An IATA Certificate is awarded upon successful completion of the online final examination.

Exam information: 

Exam Method: Online Examination

Exam Format: Multiple Choice questions.

Number of questions: 75
Time Allowance: 3 hours
Passing Grade: 70% correct answers
Number of exam attempts: 2

Course materials:
▪ Downloadable e.text book and access to the online GDS of your choice simulation program.
▪ Study with the guidance of IATA certified TOC trainer.

Course content:
World geography
City and airport codes
Currencies
Time zones
Galileo GDS
Reservation maintenance
Managing PNR data
Customer Service
Electronic ticketing

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